THE STEELE LAW FIRM PRIVACY POLICY

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

SECTION 1 — INTRODUCTION AND OUR COMMITMENT TO YOU

The Steele Law Firm (“we,” “us,” or “our”) is a personal injury law firm
dedicated to holding nursing homes accountable for the abuse and neglect of
residents across Kansas, Missouri, and Oklahoma. We understand that when you
visit this website or reach out to us, you may be in one of the most difficult
moments of your life. Protecting your privacy is not merely a legal obligation
— it is a matter of trust, and we take it seriously.

This Privacy Policy describes how we collect, use, protect, and — in very
limited circumstances — share the personal information you provide through our
website, nursinghomeabuselaw.com (the “Site”). It also explains your rights
regarding that information, and how we handle text message communications in
full compliance with the Telephone Consumer Protection Act (TCPA), The Campaign
Registry (TCR) 10DLC/A2P requirements, and the Cellular Telecommunications
Industry Association (CTIA) Messaging Principles and Best Practices.

Please read this policy carefully. By using our Site or submitting information
to us, you acknowledge that you have read and understood this Privacy Policy.

SECTION 2 — INFORMATION WE COLLECT AND WHY WE COLLECT IT

We only collect the information that is necessary for the purposes outlined in
this Policy.

2.1 INFORMATION YOU PROVIDE DIRECTLY

When you complete the contact form on our Site, we collect:

Your full name — to identify you and personalize our communications.
Your email address — to respond to your inquiry and communicate about your
legal matter.
Your phone number (including mobile number) — to contact you by phone or,
where consented, by text message.
A description of your legal matter or case — to evaluate whether we may be
able to assist you and prepare for an initial consultation.

We collect only the information you voluntarily choose to provide. You are never
required to submit information to browse our Site.

2.2 INFORMATION WE COLLECT AUTOMATICALLY

When you visit our Site, certain technical information may be automatically
collected, including your IP address, browser type, operating system, the pages
you visit, the date and time of your visit, and referring URLs. This information
is used solely to improve our Site’s performance and is not used to identify
you personally.

2.3 COOKIES AND TRACKING TECHNOLOGIES

Our Site may use cookies and similar tracking technologies to enhance your
browsing experience and analyze site traffic. We use them for the following
limited purposes:

Strictly Necessary Cookies: Essential for basic website functionality and
security.
Analytics and Performance Cookies: Help us understand how visitors use our
Site in aggregate, anonymous form only.

We do not use targeting or advertising cookies. You can manage or disable
cookies through your browser settings.

2.4 INFORMATION YOU PROVIDE VIA TEXT MESSAGE

If you opt in to receive text message communications from our firm, we collect
your mobile phone number and any information you voluntarily share in text
exchanges with us. All SMS communications are governed by Section 6 of this
Policy.

2.5 INFORMATION RECEIVED FROM THIRD PARTIES

In limited circumstances, we may receive information about you from trusted
third-party sources — for example, if a family member submits an inquiry on your
behalf or a referring professional shares contact information with your consent.
We use such information only to respond to the relevant inquiry and in
accordance with this Privacy Policy.

SECTION 3 — HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes, and no
others:

To respond to your inquiry about potential legal representation.
To evaluate whether a potential attorney-client relationship may be
established.
To communicate with you via email, phone, or text message (where consented)
about your legal matter.
To send informational updates, reminders, or follow-up communications
related to your inquiry.
To analyze and improve our website and user experience (using anonymous,
aggregated data only).
To comply with applicable legal and professional obligations.

We do not use your personal information for automated decision-making,
algorithmic profiling, or any purpose unrelated to the provision of legal
services and communication with you.

SECTION 4 — OUR FIRM COMMITMENT:
WE WILL NEVER SELL OR SHARE YOUR INFORMATION FOR MARKETING PURPOSES

We want to be completely unambiguous about this:

*** The Steele Law Firm will NEVER sell, rent, lease, trade, or otherwise
transfer your personal information — including your name, email address,
phone number, or case details — to any third party for marketing, advertising,
or promotional purposes. This applies unconditionally and without exception.
No mobile information will be shared with third parties or affiliates for
marketing or promotional purposes. ***

This commitment exceeds the minimum requirements established by The Campaign
Registry, the TCPA, and CTIA guidelines. Your personal information exists in
our systems for one reason: to help us help you.

SECTION 5 — LIMITED PERMITTED SHARING WITH SERVICE PROVIDERS

In the ordinary course of operating our firm, we may share your information
with a narrow category of trusted third-party service providers who assist us
solely in delivering our services:

Case Management and Client Intake Platforms — to manage and organize client
inquiries and matter files.
Website Hosting and Security Providers — to host our website and protect
against unauthorized access.
Text Messaging Platform Provider — to facilitate SMS communications you
have consented to receive. This provider is strictly prohibited from using
your data for any other purpose.
Email Service Providers — to send and receive communications in connection
with your inquiry.
Analytics Providers — to analyze aggregated, anonymized website usage data
to improve our Site.

Every service provider is contractually prohibited from using your information
for any purpose beyond the specific service for which they were engaged.

We may also disclose your information in these limited circumstances:

Legal and Regulatory Disclosures: When required by law, court order,
subpoena, or valid legal process, or to protect the rights, property, or
safety of our firm, our clients, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of the
firm’s assets, your information may be transferred to the acquiring entity.
We will provide reasonable notice of any such transfer.
With Your Explicit Consent: We may share your information with other third
parties when you have given us clear, affirmative consent to do so.

SECTION 6 — TEXT MESSAGE COMMUNICATIONS — SMS/MMS POLICY

6.1 CONSENT TO RECEIVE TEXT MESSAGES

We only send text messages to individuals who have expressly and affirmatively
consented to receive them. Consent is never assumed or implied, and we never
use pre-checked boxes to obtain consent.

You consent to receive text messages from The Steele Law Firm when you take
any of the following actions:

1. Submit an online inquiry through any contact form on our website, including
any request for a free consultation, case evaluation, or general
information about our legal services;

2. Execute a fee agreement, retainer, or any other contract with The Steele
Law Firm, by which you become a client of the firm;

3. Send our firm an email requesting a case evaluation, legal consultation,
or any assessment of legal services we may be able to provide; or

4. Otherwise voluntarily provide your mobile phone number to our firm in
connection with a request for legal services or information, whether
through our website, by email, or through any other direct communication.

By taking any of the actions described above and providing your mobile phone
number, you expressly agree to receive text messages from The Steele Law Firm
at the number provided. This consent covers communications related to your
inquiry, case evaluation, case status, scheduling, and any other matter
connected to the legal services you have requested or are receiving.

Your consent is entirely voluntary. Providing or withholding consent has no
effect whatsoever on your ability to receive legal assistance from our firm.
You will never be required to opt in to SMS communications as a condition of
receiving legal services. You may opt out at any time as described in
Section 6.5 below.

6.2 TYPES OF MESSAGES WE SEND

When you opt in to our SMS program, you may receive the following types of
messages:

Responses to your inquiry and initial consultation scheduling information
Case status updates and follow-up communications related to your legal
matter
Appointment reminders and confirmations
Informational messages about nursing home resident rights and legal
processes relevant to your case

We do not send mass marketing text blasts or promotional campaigns. We will not
send content that is illegal, deceptive, misleading, or otherwise prohibited
under applicable law or CTIA guidelines, including content related to hate
speech, fraud, or illicit goods or services.

6.3 MESSAGE FREQUENCY

Message frequency will vary depending on the nature and stage of your inquiry
or case. You will not receive messages from us more often than is reasonably
necessary to communicate effectively about your matter.

6.4 MESSAGE AND DATA RATES

IMPORTANT: Message and data rates may apply. Standard messaging and data rates
charged by your mobile carrier may apply to text messages you receive from or
send to us. The Steele Law Firm is not responsible for any such charges. Please
contact your carrier if you have questions about your rate plan.

6.5 HOW TO OPT OUT

You may opt out of receiving text messages from us at any time, with no
questions asked:

Reply STOP to any text message you receive from us
Reply QUIT, CANCEL, END, or UNSUBSCRIBE to any text message we send
Contact us at [email protected] or (816) 466-5947

After we receive your opt-out request, we will send you one final confirmation
message. No further text messages will be sent after that confirmation.

6.6 HOW TO OPT BACK IN

If you previously opted out and wish to re-enroll, contact us at
[email protected] or (816) 466-5947, or re-submit our contact
form with a new opt-in consent. By re-enrolling, you agree to the current terms
of this SMS Policy. Your re-enrollment will be effective immediately upon our
confirmation.

6.7 HELP AND SUPPORT

If you have questions about our text message program, reply HELP to any message
you receive from us, or contact us at [email protected] or
(816) 466-5947.

6.8 CARRIER DISCLAIMER

Mobile carriers are not liable for delayed or undelivered text messages.
Delivery is subject to your wireless carrier’s network availability and device
functionality. We are not responsible for delays or failures caused by factors
outside our reasonable control, including carrier network outages or service
interruptions.

6.9 NO SHARING OF SMS OPT-IN DATA

Your mobile phone number and your decision to opt in to our SMS program will
never be shared with, sold to, or transferred to any third party for marketing
or promotional purposes. This applies absolutely, unconditionally, and without
exception.

SECTION 7 — IMPORTANT NOTICE REGARDING ATTORNEY-CLIENT PRIVILEGE

PLEASE READ CAREFULLY: Communications submitted through the contact form on
this website — including your name, phone number, email, and case description —
do NOT establish an attorney-client relationship with The Steele Law Firm, and
do NOT create attorney-client privilege. An attorney-client relationship is only
formed after we have reviewed your matter and you and the firm have executed a
written fee agreement.

While we treat all information submitted to us with the utmost sensitivity and
discretion, please be aware of this limitation before submitting highly
confidential information through our web form. If you have concerns about
confidentiality prior to speaking with an attorney, we encourage you to call us
directly at (816) 466-5947.

SECTION 8 — DATA SECURITY

We are committed to protecting the security of your personal information. We
have implemented a range of technical and organizational measures including:

Encryption: Industry-standard SSL/TLS encryption protocols protecting data
both in transit and at rest.
Access Controls: Access to personal information is restricted to firm
personnel and service providers who have a specific, documented need to
handle it, subject to strict confidentiality obligations.
Firewalls and Monitoring: Security monitoring to detect and prevent
unauthorized access to our systems.
Secure Case Management: Client information is stored within our secure,
access-controlled case management platform.
Regular Security Review: We periodically assess our security practices and
make improvements.

While we strive to use commercially acceptable means to protect your personal
data, no method of transmission over the Internet or electronic storage is 100%
secure. In the event of a data breach affecting your personal information, we
will notify you as required by applicable law.

SECTION 9 — DATA RETENTION

We retain personal information only for as long as necessary to fulfill the
purposes described in this Policy and to comply with our professional, ethical,
and legal obligations:

Contact form submissions from non-clients are retained for a reasonable
documentation period, then securely deleted or anonymized.
Information pertaining to active or former clients is retained in accordance
with applicable state bar rules governing client file retention in Kansas,
Missouri, and Oklahoma.
SMS opt-in and consent records are retained for as long as required by
applicable law and carrier regulations, and for a period sufficient to
demonstrate compliance.

You may request deletion of your personal information at any time by contacting
us as described in Section 11. We will honor such requests to the extent
permitted by our professional, ethical, and legal obligations.

SECTION 10 — YOUR PRIVACY RIGHTS

Regardless of your state of residence, we extend the following rights to all
individuals whose personal information we hold:

– Right to Know and Access: You have the right to request information about
what personal data we hold about you, why we hold it, who we share it with,
and to receive a copy of that data.

– Right to Correction: You have the right to request that we correct any
personal information you believe is inaccurate or incomplete.

– Right to Deletion: You have the right to request deletion of your personal
information, subject to legal, ethical, and professional retention
obligations.

– Right to Opt-Out of Data Sharing or Sale: You have the right to direct us
not to sell or share your personal information with third parties. As noted
above, we do not sell your data — but this right is yours unconditionally.

– Right to Object to Processing: You have the right to object to our
processing of your personal data for certain purposes, including any use for
direct marketing or communications you did not consent to.

– Right to Data Portability: You have the right to request that we provide
your personal data in a structured, commonly used, and machine-readable
format.

– Right to Withdraw Consent: Where we process your personal data based on
your consent (such as SMS opt-in), you may withdraw that consent at any
time without affecting the lawfulness of prior processing.

– Right to Non-Discrimination: We will never treat you differently or deny
you services based on your exercise of any of these rights.

To exercise any of these rights, please contact us using the information in
Section 11. We will respond to all legitimate requests within thirty (30) days
of receipt. We may need to verify your identity before processing your request.

SECTION 11 — HOW TO CONTACT US — PRIVACY INQUIRIES

If you have any questions, concerns, or requests relating to this Privacy Policy
or the personal information we hold about you, please contact us:

The Steele Law Firm
Attn: Privacy Inquiries — Jonathan Steele, Esq.
2029 Wyandotte, Suite 100
Kansas City, MO 64108

Phone: (816) 466-5947
Email: [email protected]

SECTION 12 — CHILDREN’S PRIVACY

Our website and legal services are intended solely for adults. We do not
knowingly collect personal information from children under the age of 13. If
you believe that a child under 13 has submitted personal information to us
through our website, please contact us immediately and we will take prompt steps
to delete such information from our records.

SECTION 13 — THIRD-PARTY LINKS

Our Site may contain links to external websites, including resources about
nursing home regulations, state agencies, or legal information. We are not
responsible for the privacy practices, content, or security of those
third-party sites. We encourage you to review the privacy policies of any
external websites you visit. The inclusion of a link on our Site does not
constitute an endorsement of the linked website or its content.

SECTION 14 — PROHIBITED USE AND OUR COMPLIANCE COMMITMENTS

This Site and any communications facilitated through it must not be used for
any unlawful, deceptive, misleading, or prohibited purpose. We are committed to
ensuring that all SMS and digital communications we send comply fully with:

The Telephone Consumer Protection Act (TCPA)
The Campaign Registry (TCR) 10DLC/A2P brand and campaign registration
requirements
The Cellular Telecommunications Industry Association (CTIA) Messaging
Principles and Best Practices
All applicable federal, state, and local privacy, consumer protection, and
telecommunications laws

We do not send — and will not send — content that is illegal, fraudulent,
deceptive, hateful, or otherwise in violation of applicable law or carrier
standards.

SECTION 15 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our
practices, legal obligations, regulatory requirements, or the services we
provide. When we make changes, we will update the “Last Updated” date at the
top of this page.

For material changes, we will make reasonable efforts to notify you by sending
an email to the address associated with your inquiry or by placing a prominent
notice on our website. Your continued use of our Site after the effective date
of any updated Policy constitutes your acceptance of those changes.

If you do not agree with any revised terms of this Policy, we encourage you to
discontinue use of the Site and contact us to request deletion of your personal
information as described in Section 10.

SECTION 16 — GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Missouri, without
regard to its conflict-of-law provisions. By using our Site, you consent to the
jurisdiction of the state and federal courts located in Jackson County, Missouri
for resolution of any disputes arising under or related to this Policy.